Openings

Helpdesk Technician Support Tier 1

Location: Arvada, CO

Responsibilities

  • Provide end user remote support and remediation for automated tickets as assigned 
  • Work on Support tickets that come in via phone, email, or customer portal 
  • Monitor and manage system alerts and notifications, and respond accordingly through service tickets 
  • Support technical issues involving Microsoft’s core business applications and operating systems 
  • Support disaster recovery solutions 
  •  Installation and configuration of workstations 
  • Malware removal 
  • Configure users in Microsoft Domain Environment 
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security 
  •  Install and configuration of a variety of Line of Business Applications 

Helpdesk Technician Support Tier 1

Location: Pittsburgh, PA

Responsibilities

  • Provide end user remote support and remediation for automated tickets as assigned 
  • Work on Support tickets that come in via phone, email, or customer portal 
  • Monitor and manage system alerts and notifications, and respond accordingly through service tickets 
  • Support technical issues involving Microsoft’s core business applications and operating systems 
  • Support disaster recovery solutions 
  •  Installation and configuration of workstations 
  • Malware removal 
  • Configure users in Microsoft Domain Environment 
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security 
  •  Install and configuration of a variety of Line of Business Applications 

Network Administrator

Location: Arvada, CO

Responsibilities

  • Provide oversight and support for assigned client accounts.  Ensure consistent implementation of deployed technologies and standards.
  • Coordinate efforts with assigned Tier 1 and Tier 2 Support personnel to ensure timely response to end-user and automated tickets.
  • Continuously maintain client technical documentation to ensure accurate licensing counts for various software. 
  • Work with Project Engineers to define the scope for identified projects.
  • Assist with scheduling.
  • Maintain client user contact information and ensure each supported individual’s information is current and accurate.
  • Define accurate configurations for firewalls, wireless solutions, switches, servers, as well as desktop/pcs for future use for each supported client.
  • Make disaster recovery solutions are functioning as configured and remediate issues as they are presented.
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Helpdesk Technician Support (Tier 1)

Location: Pittsburgh, PA

Responsibilities

  • Provide end user remote support and remediation for automated tickets as assigned 
  • Work on Support tickets that come in via phone, email, or customer portal 
  • Monitor and manage system alerts and notifications, and respond accordingly through service tickets 
  • Support technical issues involving Microsoft’s core business applications and operating systems 
  • Support disaster recovery solutions 
  •  Installation and configuration of workstations 
  • Malware removal 
  • Configure users in Microsoft Domain Environment 
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security 
  •  Install and configuration of a variety of Line of Business Applications 

 

Helpdesk Technician Support Tier 2

Location: Arvada, CO

Responsibilities

  • This role works on support issues both internally and on-site when necessary. There is a high expectation of professionalism when on-site at a client performing support services.
  • At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor.
  • As with all Service desk Issues, the resource is expected to manage support tickets that come in via phone, email, or customer portal.
  • Monitor/manage system alerts and notifications and respond accordingly through service tickets.
  • Support technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Installation and configuration of workstations.
  • Malware removal
  • Configure users in a Microsoft Domain Environment.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Helpdesk Technician Support Tier 2

Location: Pittsburgh, PA

Responsibilities

  • This role works on support issues both internally and on-site when necessary. There is a high expectation of professionalism when on-site at a client performing support services.
  • At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor.
  • As with all Service desk Issues, the resource is expected to manage support tickets that come in via phone, email, or customer portal.
  • Monitor/manage system alerts and notifications and respond accordingly through service tickets.
  • Support technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Installation and configuration of workstations.
  • Malware removal
  • Configure users in a Microsoft Domain Environment.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Network Administrator

Location: Bridgeville, PA

Responsibilities

  • Provide oversight and support for assigned client accounts.  Ensure consistent implementation of deployed technologies and standards.
  • Coordinate efforts with assigned Tier 1 and Tier 2 Support personnel to ensure timely response to end-user and automated tickets.
  • Continuously maintain client technical documentation to ensure accurate licensing counts for various software. 
  • Work with Project Engineers to define the scope for identified projects.
  • Assist with scheduling.
  • Maintain client user contact information and ensure each supported individual’s information is current and accurate.
  • Define accurate configurations for firewalls, wireless solutions, switches, servers, as well as desktop/pcs for future use for each supported client.
  • Make disaster recovery solutions are functioning as configured and remediate issues as they are presented.
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Join Our Team

Vertilocity HealthCare IT Support Team
Managed IT Services Partner
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Vertilocity takes great pride in our work and work culture.  You will find people doing a great variety of tasks to help our clients receive the results they deserve. Our people make us a welcoming and positive place to work.  

Benefits

Competitive Salary

Competitive in the labor market for all required positions

Retirement

401K plan for full-time associates. 

Health Insurance

Group medical, hospitalization, dental, & vision for all full-time associates & dependants

Time Off

Paid holidays and accrued PTO