Openings
Helpdesk Technician Support Tier 1
Location: Arvada, CO
Responsibilities
- Provide end user remote support and remediation for automated tickets as assigned
- Work on Support tickets that come in via phone, email, or customer portal
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets
- Support technical issues involving Microsoft’s core business applications and operating systems
- Support disaster recovery solutions
- Installation and configuration of workstations
- Malware removal
- Configure users in Microsoft Domain Environment
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security
- Install and configuration of a variety of Line of Business Applications
Helpdesk Technician Support Tier 1
Location: Pittsburgh, PA
Responsibilities
- Provide end user remote support and remediation for automated tickets as assigned
- Work on Support tickets that come in via phone, email, or customer portal
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets
- Support technical issues involving Microsoft’s core business applications and operating systems
- Support disaster recovery solutions
- Installation and configuration of workstations
- Malware removal
- Configure users in Microsoft Domain Environment
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security
- Install and configuration of a variety of Line of Business Applications
Network Administrator
Location: Arvada, CO
Responsibilities
- Provide oversight and support for assigned client accounts. Ensure consistent implementation of deployed technologies and standards.
- Coordinate efforts with assigned Tier 1 and Tier 2 Support personnel to ensure timely response to end-user and automated tickets.
- Continuously maintain client technical documentation to ensure accurate licensing counts for various software.
- Work with Project Engineers to define the scope for identified projects.
- Assist with scheduling.
- Maintain client user contact information and ensure each supported individual’s information is current and accurate.
- Define accurate configurations for firewalls, wireless solutions, switches, servers, as well as desktop/pcs for future use for each supported client.
- Make disaster recovery solutions are functioning as configured and remediate issues as they are presented.
Helpdesk Technician Support (Tier 1)
Location: Pittsburgh, PA
Responsibilities
- Provide end user remote support and remediation for automated tickets as assigned
- Work on Support tickets that come in via phone, email, or customer portal
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets
- Support technical issues involving Microsoft’s core business applications and operating systems
- Support disaster recovery solutions
- Installation and configuration of workstations
- Malware removal
- Configure users in Microsoft Domain Environment
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security
- Install and configuration of a variety of Line of Business Applications
Helpdesk Technician Support Tier 2
Location: Arvada, CO
Responsibilities
- This role works on support issues both internally and on-site when necessary. There is a high expectation of professionalism when on-site at a client performing support services.
- At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor.
- As with all Service desk Issues, the resource is expected to manage support tickets that come in via phone, email, or customer portal.
- Monitor/manage system alerts and notifications and respond accordingly through service tickets.
- Support technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Installation and configuration of workstations.
- Malware removal
- Configure users in a Microsoft Domain Environment.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Helpdesk Technician Support Tier 2
Location: Pittsburgh, PA
Responsibilities
- This role works on support issues both internally and on-site when necessary. There is a high expectation of professionalism when on-site at a client performing support services.
- At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor.
- As with all Service desk Issues, the resource is expected to manage support tickets that come in via phone, email, or customer portal.
- Monitor/manage system alerts and notifications and respond accordingly through service tickets.
- Support technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Installation and configuration of workstations.
- Malware removal
- Configure users in a Microsoft Domain Environment.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Network Administrator
Location: Bridgeville, PA
Responsibilities
- Provide oversight and support for assigned client accounts. Ensure consistent implementation of deployed technologies and standards.
- Coordinate efforts with assigned Tier 1 and Tier 2 Support personnel to ensure timely response to end-user and automated tickets.
- Continuously maintain client technical documentation to ensure accurate licensing counts for various software.
- Work with Project Engineers to define the scope for identified projects.
- Assist with scheduling.
- Maintain client user contact information and ensure each supported individual’s information is current and accurate.
- Define accurate configurations for firewalls, wireless solutions, switches, servers, as well as desktop/pcs for future use for each supported client.
- Make disaster recovery solutions are functioning as configured and remediate issues as they are presented.
Join Our Team
Vertilocity takes great pride in our work and work culture. You will find people doing a great variety of tasks to help our clients receive the results they deserve. Our people make us a welcoming and positive place to work.