Vertilocity provides end-to-end compliance support. For most practices, HIPAA remains the critical standard, and we offer tools for encryption, staff training, secure communication, and documentation.

For clients in specialized areas like bioinformatics, we support advanced frameworks like HITRUST certification, assist in readiness assessments and implement required remediations.

Our cybersecurity model aligns with the evolving demands of cyber insurance, helping clients meet key requirements like multi-factor authentication and backup testing. We take a proactive, layered approach to cybersecurity, including:

• Advanced Threat Protection (ATP 3.0)
• 24/7 monitoring and incident response
• Phishing simulations and user training
• Cyber insurance readiness
• Disaster recovery planning and offsite backups

These services help providers meet rising insurance requirements and protect sensitive patient data.

We work with a wide range of independent physician practices, as well as outpatient and inpatient facilities, including:

• Multi-specialty group practices of all specialties
• Ambulatory Surgical Centers
• Skilled Nursing, Assisted Living, and Rehabilitation Facilities
• Behavioral Health Clinics
• Outpatient Therapy Centers
• Home Care and Hospice Providers
• Infusion Centers

No matter the specialty, our goal is to provide healthcare IT solutions that are secure, scalable, and aligned with your operational goals.

Independent practices often use disconnected systems across EHRs, ERPs, clearinghouses, payroll, and analytics. Vertilocity’s Modern Workplace Services team specializes in:

• Connecting EHR data to ERP and payroll systems
• Integrating clearinghouse communications for smoother claims processing
• Standardizing data for clean, consistent reporting across platforms

This work enables real-time dashboards, accurate compensation models, and visibility into financial, operational, and clinical performance.

Yes. Vertilocity maintains a national footprint, with offices in Pennsylvania, New Jersey, North Carolina, and Colorado—and team members throughout the U.S. We also partner with trusted local resources to provide onsite support when needed and are open to hiring regionally for large engagements. No matter your location, our clients benefit from consistent service and proactive communication.

Vertilocity provides defined Service Level Agreements (SLAs) with tiered response times based on the severity of the issue. For example:

• Critical outages (e.g., firewall failure) receive immediate attention
• Non-urgent issues are addressed in a timely, scheduled manner
• Clients have a dedicated account manager and helpdesk team, eliminating the need to reintroduce your environment at every interaction

We can do both. Through our vCIO (Virtual Chief Information Officer) services, we provide strategic guidance on:

• Long-term IT planning and budgeting
• Technology alignment with clinical goals
• Digital transformation and cloud adoption
• System upgrades and regulatory shifts (e.g., Windows 10 EOL and AI readiness)

You’ll meet regularly with a senior IT advisor who understands healthcare and your business

• • Deep healthcare focus (not just IT generalists)
  • Strategic advisory services, not just reactive support
  • Custom integration capabilities (EHR to ERP, payroll, CRM)
  • Access to compliance and financial expertise via HBK
  • Long-standing client relationships with high retention

Vertilocity is more than a managed IT services provider. We’re a strategic technology partner that understands the day-to-day and long-term challenges of healthcare.

With over half of our managed service clients in healthcare and deep experience supporting healthcare providers, such as independent practices, ASCs, and skilled nursing facilities – our team knows what it takes to improve operational efficiency, ensure regulatory compliance, and protect sensitive data.

It depends on which tools, how they’re configured, and whether patient data is being entered into them. AI tools that haven’t been reviewed by IT can expose PHI in ways that aren’t immediately visible, and under current HHS guidance, organizations are responsible for that exposure whether the tool was officially approved or not. The first step is understanding what’s already in use. That’s part of what Vertilocity’s AI Readiness Assessment addresses.

Copilot is embedded across the Microsoft 365 tools most healthcare teams already use, but it surfaces information based on whatever your staff can access. If your SharePoint permissions haven’t been audited or your data governance isn’t in order, Copilot can expose records that were never meant to be visible, including PHI. Before activating Copilot, we evaluate your Microsoft 365 environment to confirm your permissions, access controls, and data structure are ready for it. Many organizations also find they don’t have Copilot included in their current licensing, which is worth confirming before you plan around it.

Any AI tool that touches PHI, whether it’s a clinical documentation assistant, a scheduling tool, or a general productivity tool like Copilot, needs to be evaluated against your HIPAA obligations. That includes confirming Business Associate Agreement requirements with the vendor, understanding how data is stored and processed, and ensuring your staff understands acceptable use. Vertilocity’s AI governance approach is designed to address these questions before adoption, not after an incident surfaces them.

If your staff is using any AI tools today, approved or not, the conversation is already relevant. The question isn’t whether to engage with AI, it’s whether you have visibility into what’s happening in your environment and a governance framework that keeps patient data protected as it evolves. An AI Readiness Assessment doesn’t commit you to any tool or initiative. It gives you an accurate picture of where you stand so you can make a well-informed decision.