How Vertilocity’s Proactive IT Services Empowed Nonprofit Outreach Teen & Family Services to Focus on Its Mission

Overview

Outreach Teen & Family Services, a Pittsburgh-based nonprofit, provides mental health counseling and support programs for youth (ages 5–21) and their families. As a community counseling agency, they must maintain HIPAA compliance and secure protected health information. When their existing IT provider failed to deliver the proactive, reliable support they needed, Outreach Teen & Family Services turned to Vertilocity for help.

Challenges

• Unreliable IT Support: Their previous provider was slow to respond, causing system downtime that disrupted daily operations.
• Lack of Proactivity: Outreach needed a forward-thinking partner to ensure HIPAA compliance, robust cybersecurity, and ongoing technology improvements.
• Limited Internal IT Resources: As a small nonprofit, Outreach had no dedicated IT team and needed a managed services provider who understood their constraints.

“Things would go down for over a day at times, and we just weren’t getting the service we needed.”
— Executive Director, Outreach Teen & Family Services

Why Vertilocity?

1. Expertise in Nonprofit & Healthcare
   Vertilocity’s experience with compliance requirements (including HIPAA) gave Outreach confidence in their ability to safeguard sensitive data.
2. Proactive Support & Planning
   Vertilocity conducted a thorough audit, resolved urgent firewall issues on day one, and set up quarterly meetings to monitor and optimize Outreach’s IT environment.
3. Relationship-Driven Approach
   Rather than pushing generic solutions, Vertilocity’s team focused on understanding Outreach’s needs and budgetary constraints—providing precisely what the nonprofit required without upselling irrelevant services.

“One of their techs fixed our firewall on the spot—even before we’d signed a contract. It was obvious they cared about our security and well-being.”
— Executive Director, Outreach Teen & Family Services

The Vertilocity Solution

• Managed Services & Help Desk: Vertilocity became Outreach’s dedicated IT partner, providing continuous monitoring, issue resolution, and prompt support via a 24/7 help desk.
• HIPAA Compliance & Security: They implemented best-in-class cybersecurity measures, ensuring all laptops and remote connections remained secure.
• Cloud Migration: Moving away from an on-premise server to secure, reliable cloud-based services helped Outreach’s hybrid workforce stay connected and productive.

Results & Impact

• Reduced Downtime: Quick, responsive support means minimal operational disruptions, allowing staff to focus on client services instead of IT issues.
• Ongoing Compliance Confidence: Vertilocity’s quarterly reviews and proactive updates help maintain full HIPAA compliance.
• Trust & Peace of Mind: Outreach’s Executive Director and board have complete confidence in Vertilocity’s ability to handle IT needs, freeing leadership to focus on organizational growth.
• Community Partnership: Beyond IT, Vertilocity supports Outreach’s mission by sponsoring their annual fundraising gala, reflecting a genuine commitment to the nonprofit’s success.

“They know our capabilities, they make up the difference, and we trust them completely. They’re the first vendor to step up and support our events, too.”
— Executive Director, Outreach Teen & Family Services

Looking Ahead

As Outreach Teen & Family Services continues to grow, Vertilocity remains a valued strategic partner—helping the organization adapt to evolving healthcare regulations, security threats, and technology needs. With Vertilocity managing their IT infrastructure, Outreach’s team can stay laser-focused on what truly matters: providing high-quality mental health support to young people and families in need.

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Key Takeaways

• Reliable, Proactive IT ensures minimal downtime and continuous compliance.
• Relationship-Focused Approach leads to a high-trust, enduring partnership.
• Industry-Specific Knowledge around HIPAA and nonprofit constraints provides peace of mind.

For more information on how Vertilocity’s managed IT services can help your organization, contact us today.