2019: A Year in Review

Initiatives

This year we made a considerable investment in technology to improve our interaction with our customers by speeding up communications and increasing convenience. The biggest change was new call center phone system.  It allowed us to minimize queue times, enhance caller experience, and evaluate how calls are handled, all in real time.  But most import, if you call the helpdesk you are alerted to where you are in the queue!

Additionally, we added an IT documentation system that gives us a trusted and optimal way of organizing your clients’ information.  And, a document approval allowing our customers to electronically sign agreements.  No more faxing required!

Awards & Certifications

Our president, Bruce Nelson, once wrote about why certifications matter because we help organizations succeed through technology. And that ethos continued in 2019.  This year we achieved:

• Channele2e Top 100 Vertical Market MSP
• Cloud Productivity Competency
• Bob Scott’s Top 100 VARs
• Channel Futures MSP 501 rankings
• Microsoft Competencies
   o Gold Cloud Platform (Azure)
   o Gold Cloud Productivity (O365)
   o Silver Data Analytics Specialist

Conferences

We strive to expand our understanding of trends. By becoming a sponsor at an industry conference, our goal is to bring innovative products and services to your organization. Whether we are catching up with customers or forming new relationships our goal in 2019 was to help our customers bring value back their your organizations. This year we sponsored:

• CO Academy of Family Physicians
• CO Behavioral Healthcare Council Conference
• CO Medical Society
• Management Professionals in Health Care
• Medical Group Management of CO
• Medical Group Management of PA
• PA Association of Community Health Centers
• Pittsburgh Ophthalmology Society
• Healthcare Council of Western Pennsylvania
• Leading Age PA
• Leading Age CO
• Allegheny County Medical Society

Events

We hosted seminars on meeting today’s security challenges, and reviewed best practices for securing business networks; especially regarding the latest in vulnerability scanning, security monitoring, and advanced endpoint security solutions.

• Why cyber crime is exploding
• How a cyber attack can affect a business
• Critical layers of security

Trends

Technology trends can appear to be beyond small and mid-sized organizations. To see clearly and stay ahead of the game, we are diligent about learning new technologies and defining solutions to meet our customer’s challenges. Here are the products and services we launched in 2019: 

Disaster Recovery as a Service – A hybrid cloud-based disaster recovery as a service that helps mitigate the downtime caused by server crashes, ransomware attacks, or natural disasters. By harnessing the power and scale of the cloud, instead of expensive, on-premise infrastructure, we can equip every organization with affordable failover and data protection.

Advanced Threat Protection 2.0 – Two years ago, we introduced our first advanced threat protection service to combat cyber security threats. Unfortunately, the cyber threats landscape has become increasingly complex, rendering traditional defenses less effective. ATP 2.0 includes advanced endpoint detection and response, web gateway security, backed by a security operations center.

Multi-Factor Authentication – Adds an additional layer of protection to ensure that even if a password gets stolen, data stays protected. It verifies the identity of all users with strong two-factor authentication – before granting access to corporate applications to protect against phishing and other access threats.

Microsoft Azure Cloud Services – While this was not a new offering for 2019, it is worth adding to our list because we have had so many customers migrate to the cloud this year. The rapid adoption was driven by the end of life for Microsoft 2008 servers this year.